- Choose a positive and confident way to communicate with others, abandon aggressive, submissive, and negative communication
- Use the first person as much as possible when communicating
- Avoid several communication obstacles: being contradictory, pouring cold water, answering with absolute statements
- Skillfully use the sensory system to establish harmonious relationships with others
- Respond rationally to verbal attacks from others
A. Xiaowang, I don't have time today. You must help me deliver this file to the branch office before the end of the afternoon.
B. Xiaowang, I didn't want to bother you, but I have a file to deliver to the branch office, and I don't have time, so... Of course, if you're busy, then forget it.
C. Xiaowang, I need to deliver a file to the branch office before the end of the afternoon, and I happen to be busy. If you can help me, I would be very grateful. This is a very important and urgent document.
D. Xiaowang, I believe you are not the kind of ungrateful person. I have helped you often, this time you need to help me by delivering this file to the branch office.
Four steps to making a request:
- Preparation before making the request
- Opening (simple and clear words with a sincere attitude)
- Reasons for help, confirming the request's outcome
- Ending the request, expressing gratitude